Contact Us

Have a question about your smart gadget, need help with an order, or looking for guidance on setting up your new device? We are here to help.

Email

support@thesmarthome.shop

Phone

+44 7460 008932

Support hours

Monday–Saturday, 9:00 AM–6:00 PM GMT/BST. We aim to respond within 1–2 business days.

Our address

904 Grangeway
Runcorn
WA7 5LT
United Kingdom

TheSmartHome is an online-only store. This address is not a public storefront, showroom, customer collection point, warehouse collection point, or automatic return address. Please contact us before sending any items to this address.

What we can help with

  • Product information, specifications, and general suitability guidance.
  • Order status, tracking, and delivery updates.
  • Returns, refunds, and withdrawal requests.
  • Damaged, defective, incomplete, or incorrect items.
  • Product-use, care, troubleshooting, and maintenance guidance.

Before you contact us

  • Check your order confirmation for tracking and delivery updates.
  • Check the product page for dimensions, voltage, materials, and intended use.
  • Review the Shipping Policy and Return & Refund Policy.
  • Include your order number for existing orders.

Important note

Our business address is not a customer collection point, storefront, or automatic return destination. Please contact us first before sending any packages or returns.