Contact information
If you need help with an order, have questions about our smart home gadgets, or need support with product use, shipping, returns, refunds, or product suitability, you can contact TheSmartHome using the details below.
Brand
TheSmartHome
support@thesmarthome.shop
Phone
+44 7460 008932
Our Address
904 Grangeway
Runcorn
WA7 5LT
United Kingdom
TheSmartHome is an online‑only smart home gadget store. Our address is not a public retail storefront, showroom, customer pickup location, or automatic return address.
Please contact us before sending anything to our address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Customer‑Support Hours
Monday–Saturday, 9:00 AM–6:00 PM GMT/BST.
We aim to respond to most enquiries within 1–2 business days.
When contacting us about an existing order, please include your order number. For damaged, defective, incomplete, or incorrect items, include clear photographs of the product, packaging, and shipping label where possible. If there is a functional issue with your gadget, a short video is very helpful for troubleshooting.